Your satisfaction matters

If you are unhappy with your product for any reason, contact us within 60 days of receiving it and we will gladly refund your purchase. You do not need to return the product, and there are no return shipping costs.

We issue refunds within 3 days of your request. Your bank or payment provider may take additional time to post the refund to your account.

Complimentary reformulation

If you prefer a reformulation, your personal formulator will gladly reformulate your product at no charge.

Contact us

To request a refund or reformulation, email jimmy@byjimmy.io or call 620-284-1078. Please include your name and order number so we can locate your purchase.

If you have questions about a refund that has not appeared in your account, contact us using the details above.